Mission Cloud Engagements - DevOps, powered by Mission Control, enables both customers and Mission Cloud to easily track and manage the work accomplished by their Mission Cloud DevOps team. Visualize the status of customer initiatives in real time and use Mission Control's observability and reporting tools to generate and prioritize a backlog of work while understanding its impact on alignment to best practices.
With Engagements, our aim is simple: make the experience of accomplishing projects with Mission Cloud that much richer, more transparent, and accountable, so AWS customer's DevOps initiatives are built to spec and launched quickly.
Benefits for You
ISVa Goal
As an ISV Accelerate Partner, our software products, like Mission Cloud Engagements - DevOps, help you achieve your ISVa goals.
Markeplace Goal
This product is transacted through AWS Marketplace, helping you retire your quota.
Accelerate New Workloads
Through continuous and strategic consulting with customers, we'll reinvest savings to drive new workloads
Quota & PPA (EDP) Burndown
Mission Cloud Engagements - DevOps helps customers burndown their PPA (EDP) commitments through AWS Marketplace consumption.
Pod of Experts
Offer your customers a Mission Cloud pod of highly skilled AWS experts to accelerate the adoption of new services and innovation
Benefits for AWS Customers
Pod of Experts
Offer your customers a Mission Cloud pod of highly skilled AWS experts to accelerate the adoption of new services and innovation
Tackle Roadblocks Proactively
Surface risks to your initiatives before they become roadblocks or delay important work.
Accountability
Mission Cloud Engagements gives you transparency and accountability on all of our work together.
Visualize Project Status
Check the status of your DevOps team in real-time and get accurate, clear reporting.
Prioritize Project Needs
Ensure your priorities are being met and quickly pivot when needed.
Customer Obsession
Since we view both AWS and the customers of AWS as our customers, we are committed to doing right by both. To that end, we've built this product so that Account Managers can reach their quota, while the customer gets an ideal procurement process via the AWS marketplace and burndown toward their PPA (EDP). We believe that in the best kinds of products, every customer wins:
AWS fosters the long-term growth of the customer and deepens their investment in the AWS ecosystem
The customer gets the best possible experience of AWS's capabilities and leverages them to maximum effect
Access Consultative Advice and Hands-On Keyboard Support Directly Through Mission Control
With Engineer Assist, an add-on available through our managed services, customers can submit requests directly through Mission Control to access consultative advice and hands-on keyboard support for their DevOps practices through the activities defined below. The standard initial response time for Engineer Assist requests is 2 business days. The assigned engineer will assess the requested activity and communicate an estimated effort before starting work.
All activities are subject to having the necessary access to AWS environments and codebases included in the request.
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